Details on how to identify and tell us about unsafe or damaged Openreach equipment are given below. Please talk to your phone or broadband provider if you: They have all your details and will work with us to organise any installation or repair work on your behalf. Reporting dangerous or hazardous damage you see in the street. ... Report names 'Russian agents' in poisoning case 8. BT Openreach. The Phone Box number was a good starting point, but to report damaged BT Openreach infrastructure, use 0800 023 2023. Damage to our network. He then said they had an engineer that was working on the router/trying to fix the problem. The asset is reportedly valued in the region of £20 billion, almost double parent company BT’s market capitalisation of £10.6 billion. Re: Bt openreach engineer ‎19 Oct 2020 02:39 PM To call Sky you can find a number at the bottom of the link below under " Need more help ", ignore the messages you hear and when asked what the call is about stay silent and you should be entered into the queue. have a query about an engineer visit. The quickest way to get in contact is to use our virtual assistant. If you need help for other reasons, use the links below. Openreach will aim to rectify the problem as soon as possible.However with effect from 05 November 2020, Openreach have changed to an amber status, across England, Scotland, Wales and Northern Ireland. Openreach engineers don’t give customers a written report of the problem — or what action they took to fix it. Q35 Who do I need to contact when I have a technical issue with an Openreach system? 10 minutes later he was on site. FIXED. Customer Test Services. But after years of content distractions, a G.Fast farce and a woeful attempt to integrate EE into the group, it is increasingly becoming a necessity. Vulnerable people cannot order their food, nor phone family or services for help. My Dad passed away on the 31st December after only been diagnosed with Myeliad leukaemia in September 2018. 90 minutes later a cherry picker arrived. @BTOpenreach Yet another attempt by scammers purporting to be from BT Openreach offering to help by taking over my PC and fixing my broadband problems. After finally sealing regulatory approval to complete its £12.5 billion takeover of EE, a damning report is now calling for BT to spin off its Openreach network business because of poor performance. Coronavirus: Delivery, installation and repair information >, Damaged underground cables (typically caused by mechanical diggers in built-up areas), Loose cables or cables dangling from telephone poles, Damaged green cabinets or cabinets with open doors. Our free Order and Fault Tracker tools provide you with the ability to view information about your orders and faults in real time without the need to call the Openreach Service Management Centre (SMC) Show reporter’s name Reported via iOS anonymously at 15:37, Thu 5 ... or Report anonymously No personal details will be stored, ... but doing so will allow you to more easily report problems, leave updates and manage your reports. Openreach then dispatched another engineer this one to investigate broadband. BT needs to urgently repair. If the problem can’t be fixed online you'll be able to arrange an engineer visit. Utility companies should call us on 0800 023 2023 (option 1 + option 1). If it’s BT Retail, then you call 150 for Sales, and 151 for Faults Department from a landline free of charge. This means Openreach engineers will only entering an end customer premises if they have a total loss of service (TLOS). Internet connections are available through ADSL or BT Infinity branded fibre technology. Branches sorted. They will raise the issue with us on your behalf. From reading other peoples experiences, I have heard of some issues with BT and BT Openreach with regards to a HR fault - mainly around: The 'standard' BT engineer is not usually equipped by BT with the necessary diagnostic kit to detect HR faults and their standard kit will read the line as fault free. I had an O/R engineer appointment 16th September, despite being in between 1pm and 6pm he decided not to show. Order and fault tracker homepage. If you want to know if … I had the same problem: 0800 800 150 is no use if you don't have a BT landline. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). Hello, I had a call this morning from an Indian man saying he was from BT Openreach and they had detected very slow internet speeds which were fixable. If you're happy with the use of cookies by Openreach and selected partners, click OK. have a problem with your service, like a fault. Contact Number for Openreach. No-one likes receiving unwanted calls, it’s intrusive and can be upsetting. Amazing, thank you so much Openreach. Sky Q from April 2016 (v1 2TB 'Q Silver' & 1 Mini, both over ethernet), BT Ultrafast FTTP (150Mbs), BT Smart Hub 2, Amazon Fire HD 8, Wileyfox Swift (Android 7.1.2 Nougat), LG 49UJ701V with Yamaha RX-V375, Toshiba 32L6353, Samsung UE22F5400 Openreach Customer Test Services (CTS) provide a range of facilities for you to test your systems and networks when you are establishing or upgrading to consume Openreach Equivalence Management Platform (EMP) products. How do I report a fault to Openreach Go to solution I have FTTP and have just noticed today that the lid of the external fibre jointing box (i.e. You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. We've all had calls from people claiming to work for BT, when it's actually a scam. damaged underground cables (often caused by mechanical diggers in built-up areas), loose cables or cables dangling from telephone poles, damaged green cabinets or unattended cabinets with open doors, something unsafe at a site where we're working, damaged telephone poles (for example if they’re leaning at odd angles, or have fallen down). Hi there I'm wondering if this site is live. They confirmed that there was indeed a fault which would have caused exactly the problems my neighbour was facing. He asked me to run several diagnostics to prove there were errors, slow speeds etc. 90 minutes later a cherry picker arrived. They can run some tests to work out what the problem is. Contacting them is the fastest way to fix a whole range of problems. They will raise the issue with us on your behalf. From your mobile it’s 0800 800 150 or 0800 800 151 and this is chargeable. You have been temporarily locked out. Within an hour, and this was a Sunday, two vehicles from Openreach arrived with cherry-pickers. Openreach excl LL to 7.2% more efficient than the upper decile (identical to Openreach incl LL).2 It follows that the way in which the technical problem caused by the zero number of leased lines for Openreach excl LL is resolved affects the magnitude of the … I have tried everything by contacting bt/openreach regarding a openreach van parked in the sales car park on a new build housing estate, I'm the area sales manager who looks after the sites and makes sure that there are space for prospective buyers. Competitors want Openreach out as a condition of its £12.5bn mega-merger with mobile phone operator EE, When investiged by the Markets Authority, BT said it was not in competition but in this case issue, but a matter for Ofcom. Report Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. BT Scam Calls. To report any of the following, please call us on 0800 023 2023 (option 1): If the problem is with your own BT line or service it's worth trying our landline troubleshooter to test your line and run through some quick checks. have a problem with your service, like a fault. You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. Alternatively you can call us on 0800 023 2023 (option 1). If you need help for other reasons, use the links below. TalkTalk faces accusations in the High Court that it is months and millions of pounds in arrears to Openreach, the BT network unit on which its broadband service depends. So another ticket was raised after 2 more calls to BT and some chasing. 10 minutes later he was on site. If it's not a BT line or service, please report faults to your current service provider. BT Mobile operates as a MVNO using the EE network. School staff cannot get the work they need. damage to your property or personal injury. I said that I had already purchased a security package and also that I no contract with BT openreach and told them to stop making phone calls to my number , said I would be contacting Sky about them – and they hung up . According to reports in the Daily Telegraph, BT could reserve a slice of the Openreach business for the pension fund. BT said the new jobs at Openreach were part of a drive to "improve customer service". We use cookies to do things like offer live chat support and show you content we think you'll be interested in. Spotted something in our network that's unsafe or damaged? They both claimed to be from BT Openreach , claiming that there was a virus attack on my PC and they needed to help me fix the problem on my PC . Please talk to your phone or broadband provider if you: have a question about your bill. BT should be miles ahead of competitors and it should be in a secure enough position where it would not have to consider the sale of a stake in Openreach. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. If you spot any unsafe or damaged equipment which you think belongs to Openreach, it’s important that you tell us about it. She was sympathetic and said that she would report it as a telephone pole fault, not a subscriber fault, and give it top priority. BT Openreach don't provide internet service directly. If BT Openreach need to be involved then it's to do with needing to fix faults on the line, and your Internet Service Provider will deal directly with them. FIXED. Details on how to identify and tell us about unsafe or damaged Openreach equipment are given below. Got through in 5 minutes, received a call back from an engineer within the hour. Got through in 5 minutes, received a call back from an engineer within the hour. They're responsible for running and maintaining the phone/broadband network and aren't directly involved with the public. Just click on the icon in the bottom right corner of the screen to get started. This is logged only internally. Virgin Media, Richard Branson, BT Openreach My mom and dad have lived at the same address for 39 years and never had a problem with their phone number. Called BT - 90 minute wait, they said I would have to call Openreach. Called BT - 90 minute wait, they said I would have to call Openreach. You'll find all the info you need and the fastest ways to contact us on our damage, health and safety page. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. Contact Number for Openreach. I did. How can I report damage to BT cables, poles, cabinets or manholes? But don’t worry, there are things you can do to stay safe. Share price in the telco has fallen to 105.75 (at the time of writing), 45% down across 2020. Amazing, thank you so much Openreach. Openreach engineer 1 appeared and swapped our Master Socket and did 'something' on the network to get dial tone, but couldn't fix our broadband as he was a PSTN engineer not Broadband. Openreach Engineer no show and no update report as to why ? Please check this guide to make sure it’s ours first. Why can’t you contact Openreach directly? Virgin Media, Richard Branson, BT Openreach My mom and dad have lived at the same address for 39 years and never had a problem with their phone number. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. This section provides you with information on Wholesale Line Rental 3 (WLR3) fault reporting and repair business processes for Public Switch Telephone Network (PSTN), Integrated Services Digital Network 2 (ISDN2) and ISDN30. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). Do to stay safe, almost double parent company BT ’ s ours first BT ’ s market of. Adsl or BT Infinity branded fibre technology that there was indeed a fault or fix the problem,... Option 1 ) asset is reportedly valued in the bottom right corner of problem! To stay safe — or what action they took to fix the problem within hour! A MVNO using the EE network, Openreach disconnected it mobile it ’ s first! A fault or fix the problem and explain how to identify and tell us about unsafe damaged... 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