If you do find yourself having a dispute with the site owner, you should: Attempt to settle the dispute directly with the owner at first; If that doesn’t resolve the issue, a tribunal may be able to settle the dispute The Act commenced in 2007 and was designed to regulate the relationship between residential park owners and people who live in parks as their principal place of residence. The scheme is open to all UK employers that had a PAYE scheme in place on 28 February 2020, and allows those businesses to claim back 80% of the wages (up to £2,500 per month) of employees who have been furloughed in response to the COVID–19 pandemic. For queries or advice about pensions, contact the Northern Ireland Pension Centre. Park owner to respect rights of home owners and other residents 105. They give advice and investigate complaints. Now might also be the time to get on top of paperwork and audit your park in preparation for a sale or refinancing; or prepare planning applications or a programme of construction works for the end of the season. For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk. Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers. As caravans are classified as holiday homes, or second homes, they do not fit within the reasons to take essential travel from your primary residence. you rent a pitch to keep your mobile home on from a site owner, and/or; you rent the mobile home itself from the site owner or another landlord. The agreement between you and the park owner or operator is a binding contact affecting your future use of the caravan, how much you pay and what you get for your money. The owner of a caravan is paid a hiring charge. Termination orders or termination and possession orders Disputes relating to energy are relatively low in caravan parks. VCAT (Victorian Civil and Administrative Tribunal) hears disputes between residents and park or caravan owners. Here we've answered your most common concerns and queries As the spread of COVID—19 intensified, on 24 March 2020, businesses providing holiday accommodation were advised to close their doors as quickly as possible. More importantly, how should you as a holiday park owner deal with the uncertainty? Resolving disputes. Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818. This is backed up the Competition and Markets Authority who also agree that if services are not able to be accessed, then refunds should be given at least in part. Where these disputes cannot be resolved between the caravan park operator and the resident, either directly or with the support of a mediation service the dispute will generally end in QCAT. A property manager/owner can make rules about the use, management and control of the park. rental bond) or signing anything that commits the tenant to the agreement. For queries or advice about passports, contact HM Passport Office. Caravan park owner must keep the caravan park etc. For example if you were sold a caravan and told it was four years old but it was six years old, or the price charged was not that displayed on a caravan, Trading Standards Service could investigate. In the majority of cases, park home life is a relaxing experience. As a static caravan owner of 5 years, I am sick and tired of being ripped off by Caravan Park owners. Here we've answered your most common concerns and queries. These rules become part of the tenancy agreement.. I would be very grateful for some guidance relating to our attempt to replace our static caravan which has developed into a dispute between ourselves, the caravan park owner and the caravan dealer. For queries or advice about employment rights, contact the Labour Relations Agency. However the Government guidance is that accommodation providers should be able to remain open if: You should only remain open and accessible to those key workers or vulnerable groups set out above; and for those who are unable to return to their primary place of residence. Martin has urged people to try to resolve the dispute with park owners amicably ... "Many firms, especially smaller ones, are struggling to cope, and this may include your caravan park owners. There’s no obligation on the business to top up the 80% to the employee’s normal level of pay. Today, all their descendants peacefully coexist in this desirable region of South... Show more. If you have a problem with a residential park operator or another person in the park, you can take steps to resolve the problem. Disputes relating to the sale and purchase of park homes; Disputes with suppliers in relation to the provision of goods or services to your park . If necessary, NACO also provides legal advice where a valid complaint is not being heard. Where these disputes cannot be resolved between the caravan park operator and the resident, either directly or with the support of a mediation service the dispute will generally end in QCAT. Many caravan owners believe that they should be owed a refund from the park owners for the period of time that they’ve not been able to access their caravan or enjoy the facilities on offer. The specialist knowledge of Blacks Solicitors’ Holiday & Home Parks team makes it well placed to manage disputes on your behalf; whether you are the party pursuing a dispute, or are on the receiving end. Holiday park closures present the region's caravan park owners with a number of challenges to navigate. dispute resolution process between you and the park owner/manager (Part 3) any extra information they provide about their park (Part 4) Site agreements. As mentioned above, for all intents and purposes the park is closed and the barriers are down and locked. refer to other documents or terms that you have not seen, are long, legalistic or in other ways unclear, Driver licensing and tests, MOT and vehicle testing. Employers should discuss these changes with their staff and make them by agreement if there is not the contractual right to place the employee on lay-off. For more information, see: Holiday park closures present the region's caravan park owners with a number of challenges to navigate. It has ended in an ugly spat between Kāpiti caravan owners and their motor campground landlords, power being cut off, lawyers called in, pensioners trespassed and a couple having to find a new home. Caravan owners have been warned after a popular holiday park chain ended the tenures of several long-term owners. Commercially, parks will need to engage with customers to provide reassurance and possibly. If you do find yourself having a dispute with the site owner, you should: Attempt to settle the dispute directly with the owner at first; If that doesn’t resolve the issue, a tribunal may be able to settle the dispute If your query is about another benefit, select ‘Other’ from the drop-down menu above. 3. A converted caravan is not considered a manufactured home, except when: there is a pre-existing site agreement between a converted caravan owner and a residential park owner They can also look at any arrangements that could form an unfair contract term; for example: 1. terms that exclude the park owner’s liability to supply a caravan of satisfactory quality, fit for its purpose and … Environmental health officers in local councils can investigate complaints about caravan parks. Top tip from Ian Rose of Wilkin Chapman Business Solutions: “Don’t feel guilty: the only thing you can control is the financial viability of your business and these circumstances have been forced on you. If you have a problem with the park or caravan-site owner, there are organisations you can ask for help and advice. An occupier of a caravan (whether owned by the site owner or the occupier) under a residential contract has limited protection of their occupation of the caravan on the site. staff or key worker). We will not reply to your feedback. Holiday Home-Owner’s Rights. Become a NACO member and you will have access to its specialist team, who can advise on disputes between home and park owners and caravan manufacturers. Although usually less formal than a court, its rulings are binding on the parties. However, if you are a park owner and recover the cost of your insurance (e.g. Park owners must ensure that trees in common areas of the park are maintained so they do not pose a danger to any person or property. This article aims to clarify the legal position and help residents and site owners to resolve any disputes. They can also look at any arrangements that could form an unfair contract term; for example: The main associations representing caravan park owners are the British Holiday and Home Parks Association (BHHPA) and the National Caravan Council (NCC). owners and occupiers of caravans (commonly called “park homes”) stationed on protected sites. It also includes details of a complaints procedure and arbitration. They give advice and investigate complaints. Home Parks Association has a code of practice for its members, but park owners outside the association would not be bound by it. I rent my pitch. Caravan owners at Pendine Sands Caravan Park have been told to leave at the end of the year (Image: Ross Williams). [2] The applications concern whether agreements between Claremont (as the owner and operator of the Park) and owners of manufactured homes located on sites within the Park should be agreements in accordance with the Manufactured Homes (Residential Parks) As associate members of the BH&HPA, Wilkin Chapman has a wealth of experience advising the caravan industry and owners of holiday parks in Yorkshire, Lincolnshire and nationwide. You cannot expel people if they have no alternative accommodation (e.g their place of residence is overseas or rented out), or those with a reasonable basis for being on the park (e.g. A caravan/caravan park owner or site owner can apply for a termination order or both a termination and possession order under Part 16 of the Residential Tenancies Act 1997.This is in effect for a temporary period due to the COVID-19 Omnibus (Emergency Measures) Act 2020.. Whilst this time brings uncertainty, it is important to remember that it can also bring with it opportunities. In addition we can assist you with an audit review of your existing contractual documentation, and advise on disputes between park owners and pitch holders, helping you to remove troublesome customers from your park. The Chancellor has set out a package of targeted measures to support businesses, particularly in the tourism, retail and leisure industry, through this period of disruption caused by COVID–19. You must give notice of at least 14 days, but no more than 28 days. One of the biggest problems is where owners are asked to remove older caravans and replace them with a new model. NOTE: The above details are not a complete list of the park operator's rights and obligations under the Residential Parks Act 2007 (SA) Implied terms are contractual terms which are implied by statute into the pitch agreement between a resident and a park owner which permits the resident to station his park home on the site and occupy it as a residence. The other party can nominate another date for the meeting, but it must be within 7 days of the first nominated date. Kirstie’s experience ranges from dealing with disputes between park owners and caravan owners, planning and site licensing to reviewing license agreements, drafting park rules and advising on pitch fee reviews and improvements to parks. What else can I do to manage my cashflow? Look at your list of suppliers and identify non-essential spend. Under normal circumstances, where there is a significant downturn in work, businesses would be seeking to either temporarily lay-off their staff or look to make redundancies. Park Homes - Site Owners. Site owner's right of entry to the caravan site. Young buyers are seen as more problematic than … An occupier of a caravan (whether owned by the site owner or the occupier) under a residential contract has limited protection of their occupation of the caravan on the site. Caravan owner: the owner of a caravan (but not the site on which it is located). We are continuing to receive new instructions for the sale and purchase of holiday parks and can put parties in contact with specialist funders and/or agents to assist with the sales process. For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service. This document is also available in a print-friendly format (PDF).. You do not need legal representation to appear at VCAT. A caravan holiday by the sea may sound idyllic but disputes can blight the relationship between holiday makers and site owners. Park owners and occupants arrangements outlined. Victorian Civil and Administrative Tribunal (VCAT) VCAT hears a range of disputes, including those between park owners and residents. Although there is less regulation for holiday park owners than there is in the residential sector, there are still numerous legal issues which the owners of holiday parks will have to deal with. your general liability insurance) by making a separate charge to caravan owners, this charge is treated as further payment for the pitch. All caravan parks in Northern Ireland must be licensed by the district council. The guidance is continually changing so we would urge businesses to seek legal advice if you are considering furloughing employees or need more information on the CJRS. Make sure you look at the: 1. residential park's details and the facilities they have to offer (Part 2—Specific information) 2. dispute resolution process between you and the park own… Park owners eventually agreed to stop applying GST to site fees. This feedback form is for issues with the nidirect website only. Bring all your bills together, analyse them carefully and understand what can be stopped or reduced. For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk. Accommodation Types: Call 0800 587 0912Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk, Call 0800 587 2750 Email customerservice.unit@communities-ni.gov.uk, Call 0800 587 0912 Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk, Contact your local Jobs & Benefits office. • Caravan Sites Act 1968 - This act deals with protection from eviction from residential sites and the maximum dimensions for caravans • The Mobile Homes Act 1983 - This act covers the civil law between site owners and residents on 'protected sites'. Our team has many years of dealing with businesses in distress and we can support you with a number of options to rescue your business. Caravan owners who have paid thousands of pounds in site fees this year will not receive any refund despite being unable to visit their holiday homes. About holiday parks. Site owners say older caravans are an eyesore which are resented by other holiday makers. We’ve collated our most common queries to help you navigate the impacts of coronavirus. However, for caravan owners who have already paid pitch fees to keep their caravans within the grounds of a holiday caravan park, this is undoubtedly a frustrating situation. I recently moved my caravan to another park because the park I was on was taken over by the biggest profiteers and rip off merchants in Towyn, North Wales Browns/Happy Days and now Edwards Leisure Park (Now own 3 Parks were do they get there money:rolleyes: ). Caravan owners who have paid thousands of pounds in site fees ... "The park are saying they are having to keep charging the amount because there's still maintenance and security on the caravan park. There is an expectation that an attempt has been made to resolve any dispute between occupants, in accordance with the park rules, prior to the caravan park managements involvement. In addition to the Coronavirus Job Retention Scheme and SSP Relief package mentioned above, this includes: Further details can be found on gov.uk here. In this case, the terms expressly agreed between the site owner and park homeowner were as follows: 3a) ‘to pay to the owner the annual pitch fee subject to review, and Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk. You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you. The Manufactured Homes (Residential Parks) Act 2003 outlines the process for managing complaints and resolving disputes between home owners and park owners. The residential park owner/manager will need to provide you with a Home owners' information document (PDF, 191KB). They have a Code of Practice under which caravan owners are entitled to a written licence agreement. Caravan park owners charge rent. At the same time it would be a good idea to ask customers to check their own insurances are not compromised by the lock down. If you wish to report a problem with a road or street you can do so online in this section. The Government has set up a service where you can offer to help, from offering accommodation for NHS and key workers, to the use of your facilities or resources. In this guide, this term also applies to caravan park managers and agents acting for caravan park owners. If you sell your caravan on site, and the agreement is assigned with the park owner's consent, a commission of up to 15% (plus VAT) may be payable. At the start of your residency, the park owner/manager cannot ask for more than 14 days rent in advance. As a non-essential service, holiday accommodation providers have been asked to close, while customers have been strongly advised against non-essential travel to maintain social distancing. As a residential park owner, your basic responsibilities are to: 1. take reasonable steps to ensure home owners and their tenants have access to their sites and all common areas 2. maintain the common areas and communal facilities in a reasonable state of cleanliness and repair so they are fit for use by home owners and their tenants 3. be reasonably available to home owners and their tenants to address park issues, such as the supply of utilities 4. ensure you provide a continuous supply of utilities to the park a… Understanding the legal rights of a static caravan owner. If you have a dispute with the park owner that you cannot work out, you can apply to a tribunal. However, in the current landscape of Covid–19, the Government has introduced the Coronavirus Job Retention Scheme (CJRS), and with it the concept of ‘furloughing’ employees. Although usually less formal than a court, its rulings are binding on the parties. ... Any disputes procedure; If the park owner is a member of a trade association or follows a code of practice. Some owners had had caravans at the Pendine Sands Holiday Park, which is … ... a mobile home park or caravan site. They will have filled in the details specific to their residential park. For queries or advice about Child Maintenance, contact the Child Maintenance Service. It might be helpful to talk to the park-owner first to resolve any difficulty. This grant will be available for an initial period of three months, backdated to 1 March 2020, but it may be extended further. That list encompassed pretty much everything – including hotels, hostels, B&Bs, campsites, caravan parks, boarding houses and short term lets. The following organisations can also provide help and advice: If you have any enquiries or would like further information about the Maximum Resale Price of electricity,  contact OFREG: Share this page This service is responsible for enforcing consumer protection law. We are authorised and regulated by the Solicitors Regulation Authority (Head office SRA number 509655). The property manager/owner must give the tenant a copy of the park rules with the proposed tenancy agreement before taking any money (e.g. If your query is about another topic, select ‘Other’ from the drop-down menu above. Martin has urged people to try to resolve the dispute with park owners amicably ... "Many firms, especially smaller ones, are struggling to cope, and this may include your caravan park owners. The site owner may enter the site without any notice between 9.00 am and 6.00 pm: to do essential repairs; to deliver mail; to read gas, electricity and water meters; They may also enter at any other time to carry out emergency or essential works, giving as much notice as possible. Park homes factsheet . With no current legislation protecting holiday caravan owners against bad practices being enforced by unscrupulous park owners, some caravan owners find themselves paying unnecessary fees, hidden costs and fines which in other industries would be illegal. Caravan Park. You should also review your insurance arrangements and speak to your insurer or broker to get advice about whether changes to cover are necessary during a closed period. The licence says the number of caravans allowed on the site, their spacing and health and safety matters. Claims for the grant for those furloughed will be made through the HMRC online portal, which is expected to be up and running by the end of April. Disputes relating to energy are relatively low in caravan parks. For queries or advice about rates, email:rating@lpsni.gov.uk, For queries or advice about property valuation, email:valuation@lpsni.gov.uk, For queries or advice about land registry, email:CustomerInformation.LandRegistration@finance-ni.gov.uk, For mapping queries, email:Mapping.Helpdesk@finance-ni.gov.uk. It may be that you wish to offer a partial refund for loss of enjoyment, or issue vouchers for use in your facilities or clubhouse, but this decision should not be rushed and should be made when we have certainty over the period of lockdown. A site agreement is an agreement between you and the residential park owner that allows you to rent specific land in a residential park … The nidirect privacy notice applies to any information you send on this feedback form. By Ibraheem Dulmeer, LEASE Legal Adviser. The code applies if the park owner is a member of the BHHPA or the NCC. Park owner to respond to complaint or proposal PART 16 - OBLIGATIONS ABOUT BEHAVIOUR OF PARK OWNERS AND HOME OWNERS 104. If the measures above don’t keep your business afloat, it’s time to look for help. It’s not as scary as it sounds. For queries or advice about careers, contact the Careers Service. To discuss a holiday park dispute, or for a free no obligation discussion, please email or call us today on 0113 207 0000. offer appropriate check and maintenance packages during the closure period or to carry out ‘drain downs’ etc. In early 2011, ARPRA began lobbying for the amendment of the 1998 Act, particularly that caravan or … Here we've answered your most common concerns and queries As the spread of COVID—19 intensified, on 24 March 2020, businesses providing holiday accommodation were advised to close their doors as quickly as possible. Sometimes the park owner and the caravan owner are the same person, so the rent and hiring charge are combined. or telephone: 01482 398386. Further detailed guidance on the scheme has been produced by the Government. One of the biggest problems is where owners are asked to … You may want to close the barriers to the park, and ‘lock down’ as you would during the winter period. allow the park owner to end the agreement for minor breaches of the agreement, impose unreasonable restrictions or conditions on your use of the caravan. For all other intents and purposes the park is closed. Will I have to refund them? [CDATA[//>